We currently ship Newgrange living products throughout Ireland. We aim to deliver within 3 to 5 working days. Our products will be delivered through An Post.
We do hope you are happy with your Newgrange Living purchase. If for any reason you’re not entirely satisfied with your order, please complete our returns form. All items must be returned in a re-saleable condition, unused, in original packaging as follows:
Return of any goods: Kirkwood Enterprises Ltd,Unit G1/G2 Bluebell Industrial Estate,Dublin 12 D12 FR88.
You must provide us with the original invoice, despatch note or other proof of purchase.
When retunring items, postage must be paid by the recipient.
Please note that if a returned item fails to meet these requirements we cannot accept the item back.
When returning items for exchange, an additional postage charge will be required to re-send the exchanged item. When returning an item for a refund we are unable to reimburse the return postage charge. Any refunds can only be made on the original card of purchase.
If the product has been used for its intended purpose, generally almost all faults will appear within the first months after purchase. For this reason you may return any faulty item up to 1 month after the date of purchase. This product would then be professionally inspected for any faults of manufacture. If the damage to the product is deemed accidental damage/wear and tear, the product will be returned to the customer. If the inspection reveals any fault of manufacture then the product will be fully refunded. If a product is deemed faulty, we will reimburse you with reasonable costs of your return shipping charge if you include a receipt.
We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible. Please note: all faulty goods must be clean, dry and free from dirt: we will not process any return we deem to be too dirty or wet. Nothing in this Returns Policy affects any statutory rights you have as a consumer.